Our Commitment to Quality
Every aspect of running and managing the Home is set out in a comprehensive set of Policy documents. These Policies ensure that we meet the statutory requirements for running a Care Home, and cover all aspects of staffing, managing, caring for our residents, and the preservation of health and safety standards. All of our Policies are regularly reviewed to ensure that they are kept up-to-date.
Our master Policy Manual is held at Reception and may be consulted at any time.
Our Quality Management System
We have embodied quality in our way of life and in everything we do. We define “quality” as delivering a service of care appropriate to each individual resident’s needs.
We have a comprehensive Self-Assessment System, which requires all of our Policies and work practices to be audited at least annually to ensure that we maintain the standards we have set ourselves.
Any “non-conforming” areas are corrected and reviewed for any other action that we may need to take to ensure that the problem is not repeated in the future. We publish the results of our Self-Assessments and the actions we’ve taken on the communal notice-board.
In addition to our own Self-Assessments, we also have frequent inspections and annual reviews of the service we provide, from the regional office of the Care Quality Commission to ensure that we are operating as we should.
The contact details for the regional office are as follows.
Care Quality Commission (CQC)
National Processing Centre,
Newcastle Upon Tyne
Telephone: 03000 616161
Copies of the latest inspection reports can be found under the CQC Heading.