Your Opinions On The Home & The Services We Provide:

We value your views and opinions on the Care Services that we provide. We firmly believe that only by asking the users of our services, i.e. you - the residents, can we obtain the information that we need to enable us to continually improve our services.  Part of our on-going commitment to quality is to ask you to complete a simple questionnaire about your views of the Home, and our staff can tell you more about this. However, we do welcome comments from you at any time.

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Involving Your Family & Friends:

When seeking your views about our Home we always like to include the views and opinions of your family and friends that visit you. What is their perception of the Home? To enable us to do this we have special simple questionnaires, which we will ask them to complete from time to time.

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Complaints & Compliments:

Unfortunately, with the best will in the world we don’t get things right all the time and we need you to tell us when we fall short of expected standards.  If you have a complaint please speak to the Senior staff member on duty.  If the problem cannot be solved to your satisfaction please ask to speak to the Manager.  If your complaint is then still not satisfactorily resolved then you may wish to contact the local office of the Care Quality Commission (CQC). 

Please note that you have the right to contact the Commission at any stage.

A Copy of our Policy regarding Comments and Complaints will be made available to you on admission to the Home.

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Gifts & Gratuities:

Our job at the Home is to ensure that you are looked after to the best possible standards and that you receive the best possible care.  We are rewarded enough when we receive compliments from our residents. There is no need to offer any gifts, tips or gratuities; indeed we are unable to accept them. Your understanding in this matter is appreciated.

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